Have a question before you order? Here are the answers our international customers ask most often. If you need anything else, our team is happy to help at care@calmearthshop.com.

Is CalmEarth a genuine, established brand?

Yes. CalmEarth is the herbal-wellness brand of Cartclue, a company that has specialised in herbal products since 2014. We launched CalmEarth in 2022 to share authentic, plant-based herbal traditions with customers in the US, UK, Australia and beyond. CalmEarth is a registered trademark.

Where are your products made and shipped from?

Our herbs are grown and crafted in India, the traditional home of Ayurveda, and shipped directly to you from our facilities there. Sourcing at origin is exactly what lets us offer authentic herbs at honest prices — you can follow the journey and timelines in our Shipping Policy.

Are your products safe and quality-tested?

Every product is made in ISO- and GMP-certified facilities and third-party tested. We focus on clean, plant-based ingredients and traditional Ayurvedic preparations.

Will I have to pay customs or import duties?

For most orders, no additional action is needed on your end. Any duties or taxes that may apply depend on your country’s rules. You can read the full details in our Customs information page so there are no surprises.

How long does delivery take?

Delivery times vary by destination. You’ll find current estimated timeframes for the US, UK and Australia in our Shipping Policy, along with tracking details.

What if I change my mind or there’s an issue with my order?

We want you to shop with confidence. Please see our Refund and Returns Policy for how returns and refunds work, and reach out to care@calmearthshop.com if anything isn’t right — we’ll make it easy.

How can I contact your team?

The quickest way is email at care@calmearthshop.com. You can also reach us via the details on our Contact Us page. We’re a real team and we read every message.